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Sunday, May 7
 

9:00am

Lean Kanban University Informational Meeting
Open to those already in the Lean Kanban University program or those who are interested in possibly joining.  This is an update on recent developments in LKU certified kanban programs including professional credentials.

Speakers
avatar for Janice Linden-Reed

Janice Linden-Reed

CEO, Lean Kanban Inc
Janice Linden-Reed is CEO of Lean Kanban, Inc. overseeing all Lean Kanban University certified Kanban training programs, credential programs for Kanban professionals, and the Lean Kanban Conference global series.   Her professional background includes game design and production... Read More →



Sunday May 7, 2017 9:00am - 4:00pm
COMMONWEALTH A Hyatt 4th Floor
 
Monday, May 8
 

7:30am

Lean Coffee

Monday May 8, 2017 7:30am - 8:30am
SLACK ZONE Hyatt 1st Floor

7:30am

Registration
Monday May 8, 2017 7:30am - 9:00am
BALLROOM A FOYER Hyatt 1st Floor

8:50am

Welcome | Opening Remarks
Important information about the Lean Kanban North America conference.

Monday May 8, 2017 8:50am - 9:00am
BALLROOM A Hyatt 1st Floor

9:00am

Keynote: David J Anderson -- The Alternative Path to Enterprise Agility
Kanban is the faster, better, cheaper way to enterprise scale agility. It's time to learn why and how that is true.

Adopting Agile Software Development has proven much harder than businesses hoped. Scaling adoption to the Enterprise has been costly and problematic. A failure to institutionalize means expensive consultants and coaches must be continually present adding a considerable overhead to operating in an Agile manner. For more than an decade an alternative has existed, an alternative that focus on empowering people to tailor their own unique process solutions to delivering faster, with greater predictability and higher quality, an alternative that institutionalizes quickly and costs a fraction of adopting Agile development: that alternative is the Kanban Method. Kanban can be used for any professional services activity. It scales to the whole enterprise. It delivers on the vision of a "Toyota Way" for 21st Century knowledge worker businesses. Kanban has long since broken out of the IT sector. It's time to learn what it can do for your whole business.

In this opening key note David will explain how Kanban together with Enterprise Services Planning scales at low cost and institutionalizes quickly delivering tangible economic benefits for your business. Kanban avoids the pitfalls of attacking your existing culture, works in lower trust organizations, improves corporate governance, yet has adaptations for every level of organizational maturity, while enabling individuals, departments, and business units to preserve their identity while boosting their confidence and self-esteem through greater effectiveness.

Speakers
avatar for David J Anderson

David J Anderson

Chairman, Lean Kanban, Inc.
David Anderson is an innovator in management thinking for 21st Century businesses. He leads a training, consulting, events and publishing business making new ideas accessible to managers across the globe.He has 30+ years experience in the high technology industry starting with computer... Read More →


Monday May 8, 2017 9:00am - 10:00am
BALLROOM A Hyatt 1st Floor

10:00am

Coffee Break
Monday May 8, 2017 10:00am - 10:20am
BALLROOM A FOYER Hyatt 1st Floor

10:20am

Kanban @ Capital One: An Evolutionary Path to Agile Maturity
An experience report will be shared that illustrates how Kanban principles and practices have been leveraged, over the span of 2 years, across close to 150 teams at Capital One to evolve long-term Agile maturity and achieve evidence-based results in terms of both delivery performance as well as human sustainability.  Both quantitative and qualitative results will be shared together with the specific actionable tools and techniques employed to achieve them.

Speakers
avatar for Eric Green

Eric Green

CEO, Zenkata
Eric Green is a Lean-Agile consultant, technologist and public speaker with over 23 years of industry experience training, coaching and managing engineering teams around the world.  Eric spent over 16 years building process control and decision support systems in Advanced Micro... Read More →
avatar for Christina Murto

Christina Murto

Master Agile Coach, Capital One
Christina is a Master Agile Coach at Capital One with over 20 years of experience in the tech industry including project management, systems engineering and operations management. For the past 10 years, Christina has been working with organizations and teams on Agile transformations... Read More →


Monday May 8, 2017 10:20am - 11:10am
BALLROOM B Hyatt 1st Floor

10:20am

Kanban Method: More Than You Think It Is

New to the Kanban Method? Maybe you heard about it and want to learn more? Maybe you think you know what Kanban is and want to challenge your knowledge about Kanban? Than this talk is the perfect place to start.

Wolfgang will give you an introduction to the principles and practices of the Kanban Method. You’ll learn how the Kanban Method can help to improve and where you should start with your Kanban initiative.

 


Speakers
avatar for Wolfgang Wiedenroth

Wolfgang Wiedenroth

Wolfgang works a consultant at it-agile. Wolfgang main focus lies on enabling clients to improve their business to more agility, while at the same time creating work environments where people love to work.   Viewing situations in systems in combination with Lean thinking and the Kanban Method, Wolfgang helped lots of... Read More →


Monday May 8, 2017 10:20am - 11:10am
BALLROOM A Hyatt 1st Floor

11:10am

Crossing the Chasm with Kanban @ JPMorgan Chase & Co.
This experience report tells the story of how a technology delivery organization within JPMorgan Chase, currently in the midst of year four of their journey, leverages Kanban to sustain the momentum of agile adoption by demonstrating Social Proof and applying the Diffusion of Innovations model. Specific practices for effectively overcoming inertia and building interest among leaders and contributors based on incremental successes will be shared as well as guidance on identifying and capitalizing on emergent demand for Kanban adoption. 

Speakers
avatar for Adam Hsu

Adam Hsu

AKT - Enterprise Organizational Coach, JPMorgan Chase
Adam Hsu, AKT is an enterprise organizational coach with JPMorgan Chase who travels the globe to enable incremental & evolutionary change in order to effectively and continuously meet the needs of customers.


Monday May 8, 2017 11:10am - 12:00pm
BALLROOM B Hyatt 1st Floor

11:10am

End to End Flow with Customer and Upstream Kanban

Organizations need to cope with a fluctuating, fragmented, and often, conflicting demand. Ideas for fulfilling customer needs or solving a business problem can be generated much faster than they can be realized. This is the source of much frustration and tension (and loss of value). Improving the capability to deliver (e.g. with Kanban) only solves part of the problem as worker pull, as realized with (System) Kanban, only goes so far. What is needed is customer pull as a way to relieve the tension between those that create or capture the demand and those that fulfill the demand. In this presentation we will discuss Customer Kanban and Upstream Kanban as enablers for customer pull. They are the start of a journey towards Business Agility by engaging the whole organization, not just the delivery team.


Speakers
avatar for Patrick Steyaert

Patrick Steyaert

Patrick Steyaert is founder of Okaloa. Okaloa helps customers to bring more flow in their organization using an integrative approach with Kanban at its foundation. Patrick and his co-founder Arlette Vercammen have developed Flowlab, a range of business simulations designed to teach... Read More →


Monday May 8, 2017 11:10am - 12:00pm
BALLROOM A Hyatt 1st Floor

12:00pm

Lunch
Monday May 8, 2017 12:00pm - 1:00pm
BALLROOM C

1:00pm

Lightning Talks
Join us for these short-format presentations by select LKNA17 attendees.


Monday May 8, 2017 1:00pm - 1:45pm
BALLROOM A Hyatt 1st Floor

1:45pm

Keynote: Mihaly Csikszentmihalyi - Building Enduring Success: The Power of Flow
How important is worker engagement for organizational success and survival? Pioneering psychologist Mihaly Csikszentmihalyi will describe the concept of Flow and how it has been applied at commercial, government, and educational settings worldwide.


=======
Mihaly Csikszentmihalyi (pronounced "chick-SENT-me-high") is one of the greatest living psychologists of our age. He earned his fame by defining and providing a detailed description of FLOW, a highly focused mental state.

Professor Csikszentmihalyi is the author of a number of bestelling books including
• FLOW – The Psychology of Optimal Experience;
• Good Business – Leadership, Flow and the Making of Meaning;

Followers regularly hold meetings devoted to Flow theory in Europe, Asia, as well as the U.S. Government officials have been examining how to translate the idea of Flow into public policy.

Csikszentmihalyi’s greatest appeal, however, is to the business community, which has been successfully applying his ideas to the goal of maximizing employee productivity.

Speakers
avatar for Mihaly Czikzentmihaly

Mihaly Czikzentmihaly

Mihaly Csikszentmihalyi (pronounced "chick-SENT-me-high") is one of the greatest living psychologists of our age. He earned his fame by defining and providing a detailed description of FLOW, a highly focused mental state. Professor Csikszentmihalyi is the author of a number of bestelling... Read More →


Monday May 8, 2017 1:45pm - 2:45pm
BALLROOM A Hyatt 1st Floor

2:45pm

Coffee Break
Monday May 8, 2017 2:45pm - 3:00pm
BALLROOM A FOYER Hyatt 1st Floor

3:00pm

Bonus Workshop: Gamification of Flow & Leadership
Describing Mihaly Csikszentmihalyi's Leadership Skills Development Simulation Game "Flow is Good Business (FLIGBY)" and how to apply gamification to enhance Flow and Leadership.

Speakers
avatar for Mihaly Czikzentmihaly

Mihaly Czikzentmihaly

Mihaly Csikszentmihalyi (pronounced "chick-SENT-me-high") is one of the greatest living psychologists of our age. He earned his fame by defining and providing a detailed description of FLOW, a highly focused mental state. Professor Csikszentmihalyi is the author of a number of bestelling... Read More →


Monday May 8, 2017 3:00pm - 4:00pm
BALLROOM A Hyatt 1st Floor

4:00pm

Applying Agile, Kanban and Lean in Building Analytic Solutions @Teradata
As data volume and complexity increases and the variety of analytic methods expand, those charged with delivering analytic solutions face challenges to deliver value early and frequently to business stakeholders. Agile for analytics is different than agile software development and this presentation illustrates the distinctions. It then explores the practices and methods that support large analytic programs, and the role that Kanban and other agile frameworks provide for defining work; prototyping solutions; delivering services for build and release; and managing reuse and integration of data.

Speakers
avatar for Tom Russell

Tom Russell

Director of the Agile, Lean, DevOps COE, Teradata
Tom Russell is Director of the Agile, Lean, DevOps COE at Teradata. His team is responsible for the development of Agile Solutions for analytics and employs five LeanKanban University AKTs. The tool set includes twelve training curriculums; and over 100 agile processes, templates... Read More →


Monday May 8, 2017 4:00pm - 4:50pm
BALLROOM B Hyatt 1st Floor

4:00pm

Beating Uncertainty and Scarcity Using Kanban
Uncertainty is core to innovation. However, our current way to manage uncertainty is completely wrong which try very hard to diminish uncertainty in vain. This also brings team into a scarcity mode which lead them into a mode that has not time to think, plan and innovate. This speech will demonstrate how we can use Kanban to manage uncertainty effectively and bring team out of scarcity mode.

Speakers
avatar for Adam Wu

Adam Wu

Chief External Agile and Lean Coach
Adam Wu, KCP, AKT, obtained PhD in software engineering from Peking University. He has worked in the industry for almost 20 years, and took the role of Chief External Agile and Lean Coach for Ping An, Huawei, SF-express, and China Merchants Bank.


Monday May 8, 2017 4:00pm - 4:50pm
BALLROOM A Hyatt 1st Floor

5:00pm

The Hard Truth About Agile Transformation
You can't always get what you want. But if you try, you can get what you need.

A real world case study on how the Strategy Review feedback loop helped a mammoth insurance company save a lot of money.

Speakers
avatar for Ajay Reddy

Ajay Reddy

Kanban Management Professional and Accredited Kanban Trainer, Code Genesys
Ajay Reddy specializes in Kanban and ESP, with a special focus on Scrumban. He is founder and CEO Code Genesys parent company of  ScrumDo.com. Ajay's most recent works are ScrumDo Enterprise, Scrumban [R]Evolution and getScrumban.com. He’s helped implement Kanban systems in over 220 teams and consulted with fortune 500 companies to implement sustainable strategies for reform and business survivability mostly in the aftermath of failed ‘Agile Transformations’. He is an accredited Kanban and ESP trainer. Ajay lives in New England with his wife Di... Read More →


Monday May 8, 2017 5:00pm - 5:50pm
BALLROOM B Hyatt 1st Floor

5:00pm

Owner’s Manual for Self-Organizing Teams
Self-Organization is a critical key to unleashing the capabilities of teams that perform complex and creative knowledge work. Self-Organization is a term that is also widely used but often not well understood by those who are asked to enable or practice it.  Attendees will be introduced to the Hackman 5-Factor Team Effectiveness Model developed by J Richard Hackman who dedicated his life’s work to researching collaborative work teams and identifying the conditions that make them truly effective. The presenter will share patterns and dysfunctions that the use of the Hackman model can help surface that lead to meaningful actions and team interventions. By understanding and applying the Hackman model, leaders, members, and coaches of teams will have a structured basis upon which to establish, nurture, and diagnose work teams and unlock the collective self-organizing potential of highly skilled and engaged knowledge workers. 

Speakers
avatar for Gabe Abella

Gabe Abella

Kanban Management Professional, Team Kanban Practitioner, Accredited Kanban Trainer, JPMorgan Chase
Gabe Abella (AKT) is an enterprise organizational coach with JPMorgan Chase in the Corporate & Investment Bank and travels the globe to enable incremental & evolutionary as well as transformational change in order to effectively and continuously meet the needs of customers.


Monday May 8, 2017 5:00pm - 5:50pm
BALLROOM A Hyatt 1st Floor

6:00pm

Reception
All registered LKNA17 participants are invited to this networking reception on the 4th floor terrace


Monday May 8, 2017 6:00pm - 8:00pm
PEACH GROVE TERRACE Hyatt 4th Floor
 
Tuesday, May 9
 

7:30am

Lean Coffee
Join this conversation structured with Personal Kanban and have a meeting that matters. Look for the table marked Lean Coffee.


Lean Coffee is a trademark of Modus Cooperandi, Inc.


Tuesday May 9, 2017 7:30am - 8:30am
SLACK ZONE Hyatt 1st Floor

7:30am

Registration | Information
Tuesday May 9, 2017 7:30am - 9:00am
BALLROOM A FOYER Hyatt 1st Floor

9:00am

Keynote: Kirk Botula -- Building Agile Capability
Senior executives believe that organizational agility is critical for business success. Yet, most companies admit they are not agile enough to mobilize quickly, respond positively and change to compete successfully. To achieve organizational agility, companies need to focus on the key capabilities that will help them develop better products, faster and at a lower cost to differentiate themselves and gain a sustainable competitive advantage.

Speakers
avatar for Kirk Botula

Kirk Botula

CEO, CMMI Institute
Kirk Botula is the CEO of the CMMI® Institute, the home of the globally-adopted capability improvement framework that guides organizations in high-performance operations. Kirk is a global growth company executive whose career has been focused on advancing the common good through... Read More →


Tuesday May 9, 2017 9:00am - 10:00am
BALLROOM A Hyatt 1st Floor

10:00am

Coffee Break
Tuesday May 9, 2017 10:00am - 10:20am
BALLROOM A FOYER Hyatt 1st Floor

10:00am

Book Signing
Tuesday May 9, 2017 10:00am - 10:20am
BALLROOM A FOYER Hyatt 1st Floor

10:20am

Kanban @ The US Department of Labor

Predictability is paramount for traditional government agencies. Knowing when certain projects will be done often sets the targets for government agency budgets and goals for contract support. Once a budget is set, change is quick to follow. What was once a performance target for an agency is likely to be irrelevant. What do you do? How do you quickly adapt in a changing environment? How do you know if your agency is fit relative to its mission or purpose?

Through a two-year case study involving an innovative software development effort at the Department of Labor, we will examine how the Kanban method and associated support technology were introduced and matured through ongoing coaching, training, and mentoring activities. Performance data will demonstrate how use of the Kanban method more than doubled the performance of two teams involved in the software development effort. By using a Systems Thinking mindset, attendees will learn practical tips, guidance, and techniques for how to transform and improve the quality, performance, and predictability of their services and teams.

Speakers
avatar for Joey Spooner

Joey Spooner

Kanban Coach and Trainer, TriTech Enterprise Systems
Joey Spooner is an Accredited Kanban Trainer and Kanban Coaching Professional at TriTech Enterprise Systems, Inc. In a 15 year career spanning the communications, insurance, higher education, non-profit, and government sectors, Joey has been a software developer, IT director, strategic... Read More →


Tuesday May 9, 2017 10:20am - 11:10am
BALLROOM B Hyatt 1st Floor

10:20am

Accelerating Good Decisions: Kanban for Distributed Cognition

75 years ago, the challenges of combat in the South Pacific were exceeding the U.S. Navy’s decision-making capabilities. Ship captains were overwhelmed with data from radars, radios and other sources. They could not make sense of their work fast enough. Today, many of us are faced with the same challenge: we have too much data and too little actionable information.

The U.S Navy’s revolutionary solution was the Combat Information Center (CIC). It distributed the cognitive load using visual tools, created a clear model of the work, and enabled faster decision-making. Effective Kanban systems accomplish the same goal, reducing our individual cognitive load while simultaneously enabling more effective decision-making across the system. I’ll describe this history, define how distributed cognition works, and give you specific ideas for how to accelerate effective decisions with your Kanban system.

Speakers
avatar for Trent Hone

Trent Hone

Excella Consulting
Trent Hone is an LKU Accredited Kanban Trainer and Agile Coach with Excella Consulting and an award-winning Naval Historian. He has worked with dozens of software teams from around the world to improve their art of practice, presented at Lean Kanban North America and the Society... Read More →


Tuesday May 9, 2017 10:20am - 11:10am
BALLROOM A Hyatt 1st Floor

11:10am

2-Phase Commit for Delivery Success
Teams spend an inordinate amount of time working through large backlogs, feature lists and other such repositories along with their customers to prioritize and rank all of them. However, other than the top 2-5 ideas/ requests, nothing else gets taken up and the ranking gets forgotten. During the next planning meeting, the whole exercise repeats, leading to a lot of frustration for both product owners/ customers and dev teams. Particularly frustrating is that often, customers may ask teams to abandon something that was started and instead take up something new that came up.

On the other end, teams spend a lot of time providing estimates of when they will complete delivery. Those estimates and deadlines are often missed and the actual release is late. At the same time, they realize that their customers are not ready to receive a specific release. Or that they have been working on something the customer no longer wants.

Kanban's 2-phase commit combined with WIP Limits provides a solution to solving these issues. In this session, using examples from our own dev work as well as those from other companies, I will demonstrate just how the 2-phase commit process can resolve these problems and make for happy and successful customer-supplier relationships.

Speakers
avatar for Mahesh Singh

Mahesh Singh

Kanban Coaching Professional, Kanban Management Professional, Digité
Mahesh brings over 20 years of experience in Product Management, Marketing and Consulting/ Professional Services. Since 2011, Mahesh has been closely involved with the Kanban community and led Digité’s participation in the Lean/ Kanban conferences and other events. Working closely... Read More →


Tuesday May 9, 2017 11:10am - 12:00pm
BALLROOM B Hyatt 1st Floor

11:10am

Kanban with SAFe at Scale
SAFe™ is a powerful, popular; and arguably the most well-documented framework for implementing Agile at scale across enterprises. The SAFe 3.0 model recognized early on that an enterprise Kanban at the program and portfolio levels was an important method to be incorporated.

Most recently in the 4.0 framework; Kanban was introduced down to the team level. Most large enterprises are making some type of transition to a form of Scaled Agile practices; many leveraging SAFe and Kanban best practices. This presentation will review some of these areas, including:

1. Where SAFe and Kanban are used together: 
  • Why are clients using this combination?
  • The types of uses - Roadmap / Epic / Theme / Feature / Story / Task Management 
  • The types of governance – Product / Scrum of Scrums / Team Rooms
2. Where the implementations are getting harder:
  • A level up from teams - across Architecture, Infrastructure (DevOps), & PMO areas
  • Implementing nearshore and offshore distributed models
  • Who owns the management of these and what are the processes
3. Where our clients are taking us, whether we want them to or not:
  • Tool offerings and integrations
  • Reporting, visibility & governance models 
  • End-to-end solutions across application development and maintenance & operations

Speakers
avatar for Brad Snyder

Brad Snyder

Kanban Management Professional, Accredited Kanban Trainer, Cognizant
Brad Snyder is an Agile Enterprise Coach, a Portfolio, Program and Product Manager with over twenty-five years of experience leading a range of software projects, including client engagements, product development, start-ups, and research initiatives across software, information... Read More →


Tuesday May 9, 2017 11:10am - 12:00pm
BALLROOM A Hyatt 1st Floor

12:00pm

Extended Break - Lunch on your own
Use this time to rest, check in with the office, or explore the local area, Come back refreshed for the afternoon and evening conference sessions.


Tuesday May 9, 2017 12:00pm - 2:00pm
Washington DC Area

2:00pm

Kanban response to Sprint Zero @ US Dept of Homeland Security
In a federal government contracting milieu, once a procurement is finally awarded, the contractor is expected to instantly spring into action and magically "do the right thing."  

Many new projects experience delays in the "fuzzy front end," resulting in a compressed time schedule, unrealistic expectations, and staff burnout.  How do you start "sprinting" when you don't know which direction you should be headed, and you haven't even finished staffing up your team? 

Scrum's "Sprint Zero" is an altogether unsatisfactory answer (although it is now appearing in many government RFPs).

What techniques can help us get started?

In this talk we will trace the evolution of a project for the US Department of Homeland Security from a vague idea to a completed prototype and see how personal kanban, aggregated personal kanban, kanban boards, physical boards and automated kanban tools helped turn chaos into useful progress and ultimately into flow.

Speakers
avatar for Craeg Strong

Craeg Strong

CTO - Chief Technology Officer, Ariel Partners
Craeg Strong is the CTO of Ariel Partners and currently working with HBO and the NYC Department of Homeless Services. He has 25 years of experience in information technology, starting at Project Athena during his undergraduate studies at MIT.  He owns a small consulting business... Read More →


Tuesday May 9, 2017 2:00pm - 2:50pm
BALLROOM B Hyatt 1st Floor

2:00pm

CMMI Appraisals for Organizations that Use Kanban

To many, CMMI is a four-letter word. Pressure from organizational leaders or customers to "do CMMI” often leaves teams or individuals with little direction to move forward. What is involved in implementing CMMI, and how might it affect an organization that uses Kanban?

 

This session will introduce the basics of CMMI implementation and appraisals through a case study of a TriTech project that implemented Kanban and received a CMMI maturity level 3 appraisal. Attendees will receive advice for implementing CMMI in a Kanban environment.


Speakers
avatar for Karen Palmer

Karen Palmer

Quality Assurance Manager, TriTech Enterprise Systems, Inc.
Karen Palmer, TKP, PMP, is the Quality Assurance Manager at TriTech Enterprise Systems, Inc. She has worked as a technical editor, systems analyst, instructional designer, project manager, and quality assurance and process improvement manager since 2000. Karen has worked on various... Read More →


Tuesday May 9, 2017 2:00pm - 2:50pm
BALLROOM A Hyatt 1st Floor

2:55pm

Breaking through the Big Batch @ Fannie Mae
Breaking through the Big Batch and Achieving Incremental Delivery with Kanban Method

This case study reflects on the journey of delivering and enhancing an enterprise tool. This was not an easy feat as the project had been in churn with non-delivery for almost 6 months using Scrum, the team varied from 4 – 12 members, and the delivery date was fast approaching. We pivoted to the Kanban Method using the Principles and Kanban Cadences as a starting point and then applied Cost of Delay analysis for prioritization and sequencing.  This enabled us to build a delivery plan for the engineering and validation teams.  We were able to deliver an enterprise tool in 8 weeks and then enhanced the offering incrementally on a monthly release plan.

Learning Outcomes:

    Increased visibility of progress towards work completion improved customer and business appreciation
    Predictable cadence based activities with pragmatic guidance on outcomes increased value delivery within SLA
    Improved Decision Making (Prioritization | Sequencing) enabled isolating the “Steel Thread” as basis for incremental delivery
    Incremental Roadmap Delivery achieved with customer delight

Speakers
avatar for Vikas Kapila

Vikas Kapila

Lean Agile Coach, Trainer & Consultant, KMP, AKT, & SPCT
Vikas is a transformation practitioner with a passion for applying Lean-Agile principles, behaviors and practices to enable delivery of highest business value with built-in quality at the earliest in a predictably and sustainable cycle. He is a Lean-Agile Enterprise Agility Coach... Read More →


Tuesday May 9, 2017 2:55pm - 3:45pm
BALLROOM B Hyatt 1st Floor

2:55pm

Leading the Antifragile Tribe

There's a dynamic between Kanban, Complexity, Concavity / Convexity and Tribal Behavior. There's a link between David Anderson's Process Evolution, Snowden's Cynefin, Taleb's Antifragile and Ray Immelman's "Dead Boss". Usually organizations look for new process when they're fragile or resilient - when robustness takes over they face a new challenge to the next step: get Antifragile!

On this talk I'll share my experiences coaching and leading Kanban transformations on more than 100 teams, especially on Software Product Companies.

Speakers
avatar for Rodrigo Yoshima

Rodrigo Yoshima

AKT, KCP, Aspercom
With more than 16 years experience on Computer Systems and Information Technology, Rodrigo has been helping companies in Brazil, US and Europe to improve their team's management and technical skills using the Lean/Kanban approach. Creator of “The Flow Hour” (game).


Tuesday May 9, 2017 2:55pm - 3:45pm
BALLROOM A Hyatt 1st Floor

3:45pm

Ask a KCP | Afternoon Break
Bring your workplace challenges and questions to our Kanban Coaching Professional (KCPs) at this free coaching clinic.  Look for the KCP's with the white lanyards in Ballroom C.


Tuesday May 9, 2017 3:45pm - 4:15pm
SLACK ZONE Hyatt 1st Floor

4:15pm

From 20/20 Hindsight to ESP @ Optimizely
Over the past few years, Optimizely grew from a single product company built by a handful of engineers and designers to a multi-product company built by many teams of engineers and designers. But its development processes didn't adapt fast enough to keep up with Optimizely's growth. Engineers had too many dependencies in flight, designers were added too late in the process to be effective, and the highest value work wasn't properly prioritized.

Join us to hear how we implemented ESP and the 7 kanban cadences to increase our velocity while decreasing our time to customer value across multiple products and delivery teams.

Speakers
avatar for Keith Nottonson

Keith Nottonson

Development Director, Optimizely
I am interested in global systems, the real time interconnectivity of these systems, and the effect of these systems on individuals. I enjoy ever faster releases, shorter feedback loops, facilitating timeboxed gatherings, and guiding teams towards winning outcomes. I received my Certified... Read More →
avatar for Jeff Zych

Jeff Zych

Head of Design, Jeff is the Head of Design at Optimizely. He runs a team of Product Designers, UX Researchers, and UI Engineers, whose goal is to understand our customer’s problems, and design great solutions to those problems. Before joining Optimizely, he earned his Master’s degree at UC Berkeley’s School of Information, where he studied human-computer interaction, usability, and behavioral economics. He lives in San Francisco and enjoys playing tennis and music.
Jeff is the Head of Design at Optimizely. He runs a team of Product Designers, UX Researchers, and UI Engineers, whose goal is to understand our customer’s problems, and design great solutions to those problems. Before joining Optimizely, he earned his Master’s degree at UC Berkeley’s... Read More →


Tuesday May 9, 2017 4:15pm - 5:10pm
BALLROOM B Hyatt 1st Floor

4:15pm

Lean Thinking for Holistic Business Solutions
Typically, when the Core Business engages the IT department it’s because they have an opportunity or need that they want to address and they believe IT can help.  Often, it’s when existing processes have outgrown their capacity to manage them.  The outset of an engagement is an excellent time to assess the value proposition and take an integrated approach to providing a solution using Lean Thinking.  Lean thinking is one of the many disciplines that inspired David Anderson in the creation of Kanban and can be applied up and downstream of the SDLC.  Doing so will have many benefits for an IT Project including: reducing complexity, scope and cost and creating buy-in from the customer which will ultimately lead to a more successful adoption.  In this session, you will see examples of this and learn some easy tools you can take back to your organization. 

Speakers
avatar for Andrea Ross

Andrea Ross

Kanban/Scrum, IT Process Improvement, Business Process Improvement, Business Analysis, Systems Thinking, Lean government, Virginia Department of Corrections
Andrea is a leader in the Richmond and Charlottesville Lean/Agile community, founding the Capital Kanban special interest group.  She brings over 25 years of IT experience including development, business/systems analysis, project management, Kanban implementation, coaching and business... Read More →


Tuesday May 9, 2017 4:15pm - 5:10pm
BALLROOM A Hyatt 1st Floor

5:10pm

Coaching Kanban Tribes through Flow
In this talk we will discuss achieving growth by creating punctuation points, and moving people from their comfort zone to a spot just outside of their flow spot (based on Csikszentmihalyi's flow model). By allowing a foundation of trust, honesty, and transparency, we allow that team/person to learn and improve. As a coach/leader, we need to pull the team/person to safety if they stay out of their comfort spot too long.

Speakers
avatar for Jay Pober

Jay Pober

Director of Data Intelligence Delivery, Capital One
Jay Pober is Director of Data Intelligence Delivery at Capital One where he heads up a team of Scrum Masters and Delivery Leads, additionally Jay runs the Machine Learning engagement process for Capital One’s new formed C4ML. Throughout his career Jay has combined his HUMIT military... Read More →


Tuesday May 9, 2017 5:10pm - 6:00pm
BALLROOM B Hyatt 1st Floor

5:10pm

Stop Fudging the Numbers and Start Forecasting with Confidence

Learning objectives:

  • Understand how Little’s Law applies to Agile teams
  • Understand what metrics to track in a project and why
  • Learn how to predict when your team’s output will drop in advance
  • Learn how to use statistical methods to improve your project forecasts

 

Summary:

Tired of constantly updating burn-up charts? Are you tired of hearing that Agile teams don’t have plans and can’t provide project end-dates?

This session will demonstrate how you can tackle these issues directly.

The case study will give you new insights into how to measure and report from your team to provide higher confidence for stakeholders and improved health-checks for the team.


Speakers
avatar for Brett Ansley

Brett Ansley

In his own words: "I am an efficiency freak and am always looking for ways to eliminate wasteful practices from the teams I work with. I have been working in Agile teams for over 10 years. I was introduced to Agile by a team of Thoughtworks coaches and later joined Thoughtworks where... Read More →


Tuesday May 9, 2017 5:10pm - 6:00pm
BALLROOM A Hyatt 1st Floor
 
Wednesday, May 10
 

8:45am

**FULL** Okaloa Flow Lab -- part 1

**Participants in FlowLab part 1 must also sign up for and attend FlowLab part 2 **

 

As most organizations have had their share of experience with Agile development they are now looking at how they can make their entire business agile. A deeper insight in how and why agile works is the pre-requisite for business agility and the agile organization. Flow thinking has proven to be foundational and Kanban systems are known to improve flow. But the concept of flow is not an easy concept to master for people that have not experienced it. Rational explanations of flow only go so far. Without intuitive understanding based on experience they are not sufficient to mobilize a team or organization into action. This is the fundamental bootstrap problem: in order to mobilize a team, flow must be experienced; in order to get the chance to experience flow, the team must be mobilized.

In this one-day workshop, Brickell Key Award winner Patrick Steyaert, will help you solve this bootstrap problem and let you experience the deeper meaning behind the concepts of flow. Not just through a one-off game with predetermined rules, tucked somewhere between all the mind-boggling theories, but rather through a full blown simulation artificially creating a, true to reality, knowledge work environment.

The workshop is based on Okaloa Flowlab, a laboratory filled with a variety of board play flow simulations developed as experiments. Each experiment is designed to allow participants to experience the impact of decisions and policies on the flow of work and the flow of value. In the starting simulation (a team level simulation) participants experience how flow comes into existence and how agility emerges from that. It allows us to build the new metaphor of flow systems based on Stocks and Flows models, constraints, impedance, feedback and uncommon sense. Subsequent simulation(s) allow participants to experience how the flow systems metaphor scales up to the enterprise level (cross-team flow) and across the entire value stream (end-to-end flow from suspected to satisfied need), acting as a bridge builder between the islands of agility in the organization. At the end of the workshop participants will walk away with a deeper rational understanding of flow systems (flow systems theory); a deeper intuitive understanding of flow systems (flow systems experience); and a new way of teaching flow thinking through simulation that mobilizes into action.

Agenda / topics:

1)     Flow systems as a new metaphor for organisation

Introduction to how Business Agility differs from Agile development and the importance of flow systems as a new metaphor for agile organizations and organizations in general (in addition to new forms of self-organization such as Holacracy, Sociocracy, Teal organization, …).

2)     The machine metaphor for organization

In the 1st round of simulation we explore the machine metaphor for organization in a typical command and control, resource efficiency, silo-ed way of working. Not only does this simulation set a baseline for improvement it also allows us to develop a deeper systems view. Participants learn how to observe and analyse such a system of work through the flow systems metaphor (Stocks and flows, constraints, impedance, feedback, uncommon sense).

3)     Experiment with flow

In the 2nd round of simulation participants set up their own experiment(s) to allow flow to emerge. They will define an experiment to validate their hypothesis about how the system of work can be improved.  By doing so they will test the understanding that they have developed in the previous round (e.g. what is the impact of WIP constraints on collaboration, what is the impact of collaboration on quality, …).

4)     Enterprise flow

In the 3rd round of simulation participants will practice what has been learned in the previous rounds in a fairly complex and realistic business simulation. They will learn how the flow systems metaphor scales up to the enterprise level (cross-team flow) and across the entire value stream (end-to-end flow from suspected to satisfied need). This round will cover upstream was well as portfolio type of kanban systems.

5)     Reflection and discussion

In a lean coffee style discussion we will reflect on what you have experienced and how this relates to your own situation, resulting in takeaways and concrete actions to start working on improving your flow.

Learning objective:

Attending a workshop based on Flowlab will shorten the time that is required to become an experienced flow thinker and lean agile practitioner!

Participants of the workshop walk away with an understanding of

  • how flow thinking scales up to the enterprise level (cross-team flow) and across the entire value stream (end-to-end flow from suspected to satisfied need), acting as a bridge builder between the islands of agility in their organization.
  • the importance of flow thinking in creating an agile mindset and a shared deeper understanding in their organization and how this reinforces their existing agile practice.

While playing the simulations you will also discover new techniques to handle change and adaptation. You will learn:

  • reflective observations (OODA)
    • active experimentation (defining experiments and hypotheses)

Who the courses is targeted at?

Beginning and experienced Kanban practitioners and coaches. Beginning Kanban practitioners will get a deeper understanding of flow thinking. Advanced practitioners and coaches will learn a new way of teaching and coaching flow thinking.


Speakers
avatar for Patrick Steyaert

Patrick Steyaert

Patrick Steyaert is founder of Okaloa. Okaloa helps customers to bring more flow in their organization using an integrative approach with Kanban at its foundation. Patrick and his co-founder Arlette Vercammen have developed Flowlab, a range of business simulations designed to teach... Read More →


Wednesday May 10, 2017 8:45am - 12:00pm
COLVIN RUN

8:45am

CLEAR Leadership

Leadership involves the management of systems and enabling people to become protagonists of their own work.


Clarity
Latitude
Encouragement
Accompaniment
Resources

Deming helps set the stage:

“The most valuable ‘currency’ of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.”

"People are already doing their best; the problems are with the system. Only managers can change the system."

Servant leadership is a fad. It's a buzzword that leaders latch on to, for example, soon after Scrum is rolled out into an organization. The Scrum Guide declares that the Scrum Master is a servant-leader. Managers and HR often need to find a way to create objectives for such a role. It becomes a hot topic, especially when there are concerns that the Scrum teams aren't delivering on the promises of Agile. Soon, questions arise, such as "Do we have the right Scrum Masters?”.

There is a need to be more clear.

The Scum Master competency red bead experiment (and similar ones for Product Owners, Developers and Coaches) continues until someone takes some kind of leadership responsibility and learns to adopt a systems thinking mindset. Until then, the whole conversation around servant leadership will be obscured by preconceived notions, wishful thinking, ass coverage and blame.

Leaders serve well by managing systems and by ensuring that the people working in and with such systems are the well-served protagonists of their own work and whose lives are enriched thereby.

The CLEAR model helps traditional management thinkers connect with key concepts in a way that is non-threatening and easy to remember.

The CLEAR Leadership Action Canvas helps managers to design acts of leadership (policies) that bridge the gap from people management focus to systems management.


Speakers
avatar for Travis Birch

Travis Birch

Accredited Kanban Trainer and VP Consulting Services with Berteig, Berteig
Residing in Toronto, Travis has been helping businesses improve since 2008. He is an Accredited Kanban Trainer and VP Consulting Services with Berteig, a boutique training and consulting firm based in Southern Ontario. Travis’ clients include Royal Bank of Canada, Scotiabank, Bank... Read More →


Wednesday May 10, 2017 8:45am - 12:00pm
COMMONWEALTH A & B 

8:45am

Forecasting with Less Effort and More Accuracy

You may have heard of NoEstimates or you may simply want to understand how to plan better and reduce risk. If so, you should attend this interactive workshop session for a multi-team game that will help you:

- Find out through experimentation what — and how much — different factors influence delivery time
- Learn how to create a probabilistic forecast that provides a less risky way to plan
- Understand how to reduce variation that affects — and creates risk in — delivery


Speakers
avatar for Matt Philip

Matt Philip

Director of Agile Coaching, Asynchrony
Matt Philip is the Director of Agile Coaching at Asynchrony Labs, a St. Louis, USA-based information-technology consulting firm that specializes in in custom application development. He has worked in software development as a coach, trainer, quality advocate and facilitator, helping... Read More →


Wednesday May 10, 2017 8:45am - 12:00pm
PEACH GROVE B Hyatt 4th Floor

8:45am

Managing for your Market: Fitness for Purpose
Are you making the right improvements for your market? How do you know if your positioning is right for your customers?

This workshop is for product managers, entrepreneurs and service delivery managers who want to discover their customers' stories, identify market segments, establish the right KPIs in their delivery process, and make their products and services fitter for their customers' purpose.

Fitness for Purpose (F4P) combines customer storytelling, market segmentation, KPIs, actionable feedback, and evolutionary improvement validated using customer fitness criteria.

You may have experienced the Net Promoter Score (NPS) in recent years.  Several years ago, NPS was indeed the best method for learning how your customers love your product. 

But you can do much better today with the current, state-of-the-art fitness-for-purpose (F4P) analysis techniques.  These techniques have evolved beyond NPS through many incremental innovations.  "Evolved" means they have been tested for fitness, too!

You will learn: - how to identify customer fitness criteria and effective KPIs, - how to use them to guide your process evolution, - how to probe them for customer satisfaction thresholds.

You will get full guidance on F4P cards.

You will practice: - interpreting real F4P cards, - using them to find customer segments, - translating them into specific actions (and, in some cases, inaction) to improve product positioning, design and delivery.

Speakers

Wednesday May 10, 2017 8:45am - 12:00pm
PEACH GROVE A Hyatt 4th Floor

12:00pm

Lunch
Wednesday May 10, 2017 12:00pm - 1:00pm
PEACH GROVE TERRACE Hyatt 4th Floor

1:00pm

**FULL** Okaloa Flow Lab -- part 2

**Only Participants from FlowLab part 1 may sign up for and attend FlowLab part 2 **

 

As most organizations have had their share of experience with Agile development they are now looking at how they can make their entire business agile. A deeper insight in how and why agile works is the pre-requisite for business agility and the agile organization. Flow thinking has proven to be foundational and Kanban systems are known to improve flow. But the concept of flow is not an easy concept to master for people that have not experienced it. Rational explanations of flow only go so far. Without intuitive understanding based on experience they are not sufficient to mobilize a team or organization into action. This is the fundamental bootstrap problem: in order to mobilize a team, flow must be experienced; in order to get the chance to experience flow, the team must be mobilized.

In this one-day workshop, Brickell Key Award winner Patrick Steyaert, will help you solve this bootstrap problem and let you experience the deeper meaning behind the concepts of flow. Not just through a one-off game with predetermined rules, tucked somewhere between all the mind-boggling theories, but rather through a full blown simulation artificially creating a, true to reality, knowledge work environment.

The workshop is based on Okaloa Flowlab, a laboratory filled with a variety of board play flow simulations developed as experiments. Each experiment is designed to allow participants to experience the impact of decisions and policies on the flow of work and the flow of value. In the starting simulation (a team level simulation) participants experience how flow comes into existence and how agility emerges from that. It allows us to build the new metaphor of flow systems based on Stocks and Flows models, constraints, impedance, feedback and uncommon sense. Subsequent simulation(s) allow participants to experience how the flow systems metaphor scales up to the enterprise level (cross-team flow) and across the entire value stream (end-to-end flow from suspected to satisfied need), acting as a bridge builder between the islands of agility in the organization. At the end of the workshop participants will walk away with a deeper rational understanding of flow systems (flow systems theory); a deeper intuitive understanding of flow systems (flow systems experience); and a new way of teaching flow thinking through simulation that mobilizes into action.

Agenda / topics:

1)     Flow systems as a new metaphor for organisation

Introduction to how Business Agility differs from Agile development and the importance of flow systems as a new metaphor for agile organizations and organizations in general (in addition to new forms of self-organization such as Holacracy, Sociocracy, Teal organization, …).

2)     The machine metaphor for organization

In the 1st round of simulation we explore the machine metaphor for organization in a typical command and control, resource efficiency, silo-ed way of working. Not only does this simulation set a baseline for improvement it also allows us to develop a deeper systems view. Participants learn how to observe and analyse such a system of work through the flow systems metaphor (Stocks and flows, constraints, impedance, feedback, uncommon sense).

3)     Experiment with flow

In the 2nd round of simulation participants set up their own experiment(s) to allow flow to emerge. They will define an experiment to validate their hypothesis about how the system of work can be improved.  By doing so they will test the understanding that they have developed in the previous round (e.g. what is the impact of WIP constraints on collaboration, what is the impact of collaboration on quality, …).

4)     Enterprise flow

In the 3rd round of simulation participants will practice what has been learned in the previous rounds in a fairly complex and realistic business simulation. They will learn how the flow systems metaphor scales up to the enterprise level (cross-team flow) and across the entire value stream (end-to-end flow from suspected to satisfied need). This round will cover upstream was well as portfolio type of kanban systems.

5)     Reflection and discussion

In a lean coffee style discussion we will reflect on what you have experienced and how this relates to your own situation, resulting in takeaways and concrete actions to start working on improving your flow.

Learning objective:

Attending a workshop based on Flowlab will shorten the time that is required to become an experienced flow thinker and lean agile practitioner!

Participants of the workshop walk away with an understanding of

  • how flow thinking scales up to the enterprise level (cross-team flow) and across the entire value stream (end-to-end flow from suspected to satisfied need), acting as a bridge builder between the islands of agility in their organization.
  • the importance of flow thinking in creating an agile mindset and a shared deeper understanding in their organization and how this reinforces their existing agile practice.

While playing the simulations you will also discover new techniques to handle change and adaptation. You will learn:

  • reflective observations (OODA)
    • active experimentation (defining experiments and hypotheses)

Who the courses is targeted at?

Beginning and experienced Kanban practitioners and coaches. Beginning Kanban practitioners will get a deeper understanding of flow thinking. Advanced practitioners and coaches will learn a new way of teaching and coaching flow thinking.


Speakers
avatar for Patrick Steyaert

Patrick Steyaert

Patrick Steyaert is founder of Okaloa. Okaloa helps customers to bring more flow in their organization using an integrative approach with Kanban at its foundation. Patrick and his co-founder Arlette Vercammen have developed Flowlab, a range of business simulations designed to teach... Read More →


Wednesday May 10, 2017 1:00pm - 4:45pm
COLVIN RUN

1:00pm

Cost of Delay and Dependency Management
Getting to "pull" at enterprise scale is hard! Delivering faster, more predictable, professional services using Kanban creates the challenge of "triage": what should we be working on now?; what should wait until later, and if later, when?; and what should we not do at all? Institutionalizing an effective triage capability is essential to improving enterprise agility. This talk looks at the scheduling problem of "when is the best or optimal time to start something?", and "how can we have confidence it will be finished when there are so many dependencies?"

Enterprise Services Planning with Kanban introduces a faster, better way to know when to start something and how to manage any dependencies create by a decision to select a piece of work. This workshop presents the latest concepts in Cost of Delay and Dynamic Reservation Systems developed as consequence of sessions at 2016 Kanban Leadership Retreats and work with enterprise scale clients such as Odigeo, the world's 2nd largest online travel agent.

Traditional dependency management uses a brute force, deterministic, big planning upfront approach which requires larger batch size and longer timeboxes in order to resolve dependency issues. Such plans prove brittle and inadequate, don't cope with change or arrival of new information, and often suffer from inadequate analysis. The results are poor and the cost in time and money is high. Enterprise Services Planning obviates the need for large scale, expensive, time-consuming, dependency management through the introduction of a probabilistic approach using classes of service for reservations, analogous to "standy by" ticketing in airline systems. It's fast and effective, will help you manage risk.

These new techniques in determining cost of delay and capacity planning inform better decisions about what and when! They give you the capability to institutionalize effective triage at enterprise scale. 

Speakers
avatar for David J Anderson

David J Anderson

Chairman, Lean Kanban, Inc.
David Anderson is an innovator in management thinking for 21st Century businesses. He leads a training, consulting, events and publishing business making new ideas accessible to managers across the globe.He has 30+ years experience in the high technology industry starting with computer... Read More →


Wednesday May 10, 2017 1:00pm - 4:45pm
COMMONWEALTH A & B 

1:00pm

Getting Your Kanban to the Next Level
In this interactive workshop, we will start with a brief review of the Kanban method and what a "deep system" is. We will make you familiar with ways to assess the current state of your system and to find out which areas could be developed further.

We will then show you patterns we have found useful in our coaching work with clients. Bring your own board/ system! We will explore how your system could evolve when you apply these patterns to your system.

Structure of the workshop:
Part 1 - Introduction
Brief review of the Kanban method
Elements of a Kanban System: What is a "deep" system and which benefits can you gain
How to find out where you are today and which areas can be developed further (Agendashift)

Part 2 - Bring your own board / system
You are welcome to bring materials about your own system which we might work on as an example case. 
We will make you familiar with Reverse STATIK, a systemic and proven approach to deepen your Kanban system.

We will introduce you to patterns we have found useful in our coaching work:
- Dividing upstream from downstream work
- Implementing Pull across the system(s) (What stands in the way of Pull?)
- Treating different types of work and service classes separately, and others

We will then explore how your system could evolve when you apply these patterns to your system.

--
 
Susanne und Andreas Bartel are what their friends call a „Kanban nerd couple" based in Hamburg, Germany. You can find more info about them and their work at www.flow.hamburg or at twitter: @FlowHamburg 

Speakers
avatar for Susanne Bartel

Susanne Bartel

Accredited Kanban Trainer and Kanban Coaching Professional, Flow.Hamburg
Susanne is a freelancing Agile and Kanban coach and trainer. She enjoys giving advice and support to different kinds of organizations during their individual transitions.She loves the power of evolutionary change and the positive impact it can have on people’s work lifes and the... Read More →
avatar for Andreas Bartel

Andreas Bartel

Kanban & Agile Coach, Lotto24 AG
Andreas is a Kanban and Agile coach working for Lotto 24 AG. He is currently supporting the executive board kanbanizing the IT and the rest of the organization, including Finance, CRM, and Legal. He also offers his know-how as a freelancer. Andreas has begun his professional career... Read More →


Wednesday May 10, 2017 1:00pm - 4:45pm
PEACH GROVE B Hyatt 4th Floor

1:00pm

Leveraging Upstream Kanban for Fixed Date Delivery
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

In this session Matt and Colleen will show how cycle time data for individual phases of the value stream can be used to understand when critical activities need to be started in order to meet fixed delivery dates. We will explore common steps that are required upstream to discover, validate, commit and define work before we ever write code.  These steps help to ensure customers are delighted with the value that is delivered and that it is delivered on time.  This session will build off of Matt’s morning session using the No Estimates game and expand upon forecast methods that use Lead time data, Little’s law and probability simulations.

Speakers
avatar for Colleen Johnson

Colleen Johnson

Practice Director- Lean/Agile Transformation, ImagineX Consulting
Colleen Johnson is the Practice Director of Lean and Agile Transformation at ImagineX Consulting. Colleen applies a systems thinking approach to aligning agile methodologies across the enterprise and works with clients to apply the right cultural and context-driven practices to create... Read More →
avatar for Matt Philip

Matt Philip

Director of Agile Coaching, Asynchrony
Matt Philip is the Director of Agile Coaching at Asynchrony Labs, a St. Louis, USA-based information-technology consulting firm that specializes in in custom application development. He has worked in software development as a coach, trainer, quality advocate and facilitator, helping... Read More →


Wednesday May 10, 2017 1:00pm - 4:45pm
PEACH GROVE A Hyatt 4th Floor